Service Guide

Post time:2013-10-03 00:00

Service Guide

How to shop with BuySmartJapan

The video only shows purchase process from Kakaku.com.

※Direct Purchase Service.This service is used when requesting purchase
by clicking BSJ banner on the partner's page.(used with only some partners)

Service Flow [Purchase Request Form]

Regarding [Purchase Request Form]

The purchase request form is used for purchase from BuySmartJapan's partnering websites, and other online stores.
The purchase page will be generated based on the order contents.
Once the requester confirms the contents and agrees with policies, the order can be placed via generated page.

  • ※The goods available for purchase are limited to product categories and destination areas covered by EMS.
  • ※Only commodities sold in online stores can be purchased via this service.
  • ※In some cases purchase agency may cancel the order even if it can be shipped by EMS.
  • ※It is not guaranteed that the item can and will be purchased.
1.BuySmartJapan banner click
BuySmartJapan banner click
Click on redirecting BuySmartJapan banner that appears on the partner's websites.
2.The purchase request form is displayed
The purchase request form is displayed
When the purchase request form is displayed, please fill in all of the required fields.

[Name]
[E-mail Address]
[Confirm E-Mail address]
[Product Name]
[Reference link]
[Details]
[Other remarks]

Please read the [Privacy Policy], check the box and click the [Entry Confirmation] button.
3.Request Details Confirmation
Request Details Confirmation
When the Entry Confirmation window appears, please confirm the submitted details.

If the provided details are correct, please click [Submit] to complete the request.

If the details need to be corrected, click [Back to the entry screen] button and correct the necessary.
4.Application Completion
Application Completion
When you reach the application completion page, the confirmation email will be sent to your submitted email address.

The purchase link for the requested item will be sent to you within the next business day. From there, you can complete the order placement.

How to buy items

【Japanese online stores】

1.Choose items in Japanese online stores, specified by BySmartJapan.
Choose items in japanese online stores, specified by BySmartJapan
*Screen image belongs to Kakaku.com
2.Click BuySmartJapan banner located in the bottom of the page.
Click to

【BuySmartJapan website】

3.Jump to BuySmartJapan purchase page with details.
※If you got a purchase link via [Purchase Request Form], please start from this step.
You could see item detail's page in「BuySmartJapan」
4.Click "Add to cart".*you need to be a registered member to use this service.
Click
5.Review cart
Review the items in the cart, if there are no problems, click [Order Confirmation].
You will jump to the Delivery Address and Payment Method entry page.
Repeat steps 1-4, when ordering multiple items.
Review cart
6.Shipping address and Payment information page.
Fill in shipping address, select payment method.
  • 1.Fill in shipping address, name, and contact information.
  • 2.Choose payment method: "Credit Card", "PayPal", "UnionPay card", or "Alipay".
  • 3.If you'd like to fill in additional information, please use "Order remarks" box.
  • 4.Click "Confirm the order details" and go to confirmation page.
Enter shipping address, select payment method
7.Review and confirm your order.
Confirm order's content by clicking "Add Payment Information" and proceed to "Payment information" page.

→ If shipping address needs corrections, click "Return to Shipping Information" to edit it.
→ If payment method needs corrections, click "Change the Payment Type" to edit it.
Confirm Order Content
8.Fill in Payment Information
"Payment via Credit card"
"Payment via PayPal"
"Payment via Alipay"
"Payment via Union Pay"
9.Submit your order. *an email will be sent to the address you used for registration.
Submit order

Payment Procedures

【Payment via Credit card】

1.Enter the Credit Card Information
Enter the Credit Card Information
Enter the card number, expiration date, cardholder name, security code, etc., and click proceed to checkout.
2.Identity authentication
(If the card id 3-d secured)
Identity authentication
Perform user authentication if you are using J/Secure. Enter the required information and click "Send" button.
*Please note that you may not be able to submit your order or make a payment properly if you close the browser or go back to the previous page from this page.
3.Payment completion
Payment completion
You will see payment completion screen and an email confirming your order will be sent to you shortly after.

【Payment via PayPal】

1.Enter the "PayPal"'s account information
Enter the
Login or Enter the PayPal information.
2.Confirmation of payment information
Confirmation of payment information
You will see payment information, review the contents and click "Continue".
3.Settlement confirmation
Settlement confirmation
Click "OK" to confirm settlement account.
4.Payment completion
Payment completion
You will see payment completion screen and an email confirming your order will be sent to you shortly after.

【Payment via Alipay】

1.Enter the "Alipay"'s account information
Enter the
Login or enter the Alipay information.
2.Confirmation of payment information
Confirmation of payment information
You will see payment information, review the contents and click "Continue" .
Alipay Help Page
Alipay Help Page

【Payment via UnionPay】

1.Enter the UnionPay Card Information
Enter the UnionPay Card Information
If you are not registered, provide your card information(left screen).
If you already have UnionPay account, enter your ID and Password(right screen).
Enter the UnionPay Card Information
If you'd like to make a transaction through an all net banks payment page, please input your card information in the top box.
2.Payment completion
Payment completion
You will jump to payment completion screen and an email confirming your order will be sent to you shortly after.
UnionPay card Help Page
UnionPay card Help Page
24小时客服热线 95516
UnionPay card Help Chat

About order finalizing

The order you place at BuySmartJapan is finalized when you receive an email confirming that your goods have been shipped out.

About Member Registration

Free member registration is required to use "BuySmartJapan" services.

What can I purchase?

  • ・Items from online stores specified by "BuySmartJapan".
  • ・Items listed in "BuySmartJapan" categories. (We frequently update our list)
  • ・Items that can be delivered by EMS. (Determined by EMS) *Some countries prohibit other than commonly banned goods.
    About EMS rates and restricted items

 

How many goods can I buy at once?

  • ・You can purchase 5items at a time.
  • ・Maximum purchase quantity is up to 5 pcs per item.
  • ※In cases when overall package weight is over 30 kg, you will need to order items separately, even if it contains 5 pcs or less of a single item.
    About EMS rates and restricted items

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